Privacy Policy

PRIVACY POLICY Updating May 2018

GDPR (EU General Data Protection Regulations)

 

At Henrys-ladders.com we care deeply about privacy. We believe in transparency and we are committed to being upfront about our privacy practices, including how we handle your personal information.

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party

What personal data our company holds:

We retain our customer’s name, address, telephone number if provided, method of payment and date of purchase on our company dashboard.  We are required to hold this order and invoice information for up to 5 years.

Customers’ names, delivery addresses and telephone numbers are passed to suppliers to enable goods to be dispatched directly and their contact details are shared with courier companies.

This personal information is not shared with anybody else.  No detail of customers’ method of payment is shared with suppliers or couriers.  There are two ways of placing an order with us:

 

  1.  Direct purchase by the customer through henrys-ladders website, Ebay or Amazon, where the customer selects his/her own preferred method of payment and we have no active part in the transaction.  Payment comes to us via our Secure Gateway (First Data) for credit card payments or through our Paypal account – either way, your payment information is not shared with anyone other than First Data or Paypal.

 

  1. If a customer chooses to purchase over the phone, we take note of their credit card details, process the payment through First Data, send the customer the receipt and the payment is recorded on the First Data Secure System.  The noted information is destroyed safely, it is note possible to debit the customer’s card a second time, even if requested to do so by the customer without taking the card information again.

 

  1. Customer names, addresses and telephone numbers are shared with vetted suppliers and courier companies only to fulfil and dispatch orders.

 

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.  

 

  1. We are a very small company and the information supplied to us by our customers is managed by just two company members.  We take care to destroy credit card information promptly and permanently once a payment has been completed.
  2. We use separate login and password access to Paypal, First Data, Ebay and Amazon and comply with any updates requested by the provider.

 

  1. Like any other company we are susceptible to hacking despite using and keeping up to date with anti-virus software.  However, in the highly unlikely event of a breach of policy, we will notify you and the authorities without delay.

 

We do not send random marketing emails to personal email addresses (spam).
 

Henrys-Ladders

16th May 2018